Karbon partnered with Access to implement a comprehensive suite of digital payment solutions, including phone payments, open banking, bespoke payment links, and an integrated secure card portal that enables tenants to make online payments through their own personalised customer platform. The centrepiece of this collaboration is Access PaySuite's Income Management system, which provides a centralised view of all payments, streamlining financial processes through automated reconciliation.
The implementation of Access PaySuite has brought significant benefits:
- Real-time integration:
Payments are reflected immediately in customer accounts, improving accuracy and satisfaction
- Multi-landlord environment management:
The system efficiently handles payments for the subsidiary organisations within the Karbon group
- Improved security:
Call Secure+ ensures top-level compliance with payment card industry data, security standards
- Simplified customer experience:
Customers report that making payments is now one of the most straightforward interactions with their landlord
- Reduced colleague workload:
Real-time integration has lowered arrears and case numbers
- Seamless reconciliation:
The end-of-day process simplifies financial reconciliation for colleagues
Making a payment, paying your rent, or paying your landlord should be the most simple and straightforward thing. We’ve ensured that it is as straightforward as it can be for our customers by partnering with Access PaySuite and implementing a suite of their payment solutions.
Karbon has experienced impressive results off the back of the partnership:
The company has developed strong relationships with its Access project manager and account manager, enabling open discussions about successes and challenges. This partnership has been crucial in identifying opportunities for improvement and staying ahead of technological advancements in the payment industry, allowing them to achieve the following over the last 12 months:
Looking ahead, Karbon is excited to collaborate with Access PaySuite on future developments, including enhancing integrations to make real-time payments even faster. This ongoing partnership ensures that Karbon remains at the forefront of payment technology, continually improving services for both the company and its customers.