Multi-channel Payments

Multi-channel payments solutions

Not matter how your business accepts payments, our multi-channel payment solutions allow you to securely collect and reconcile payments across different channels. From online and mobile payments, to telephone, kiosk and in person payments, you can accept, manage and report on income from one single software.

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Trusted by hundreds of businesses

Choice and flexibility for consumers and communities

Payment choice and convenience is a must for any organisation, as people expect to pay anytime, anywhere and anyhow. That's why our multi-channel payments solutions deliver the most popular payment methods across all payment channels, helping to enhance the customer experience whilst boosting conversions.

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Streamlined multi-channel payments reporting in one place

All our existing systems can be linked by one Income Management software. Accessed via a web browser, our advanced solution allows you to seamlessly manage, reconcile and report on income. Providing comprehensive reports and reformatting of data prior to export, you can effortlessly update your existing back-office systems.

Improve your customer and citizen experience

Customers are more likely to finalise a purchase when they can use their preferred payment method. According to a recent survey, 44% of UK shoppers would stop a purchase if their preferred payment method wasn’t available.

Access Paysuite's multi-channel payments give businesses an all-in-one, comprehensive payment processing solution. By integrating multiple processes into a single platform, you gain a bird's-eye view of customer interactions.

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What our customers say

We were particularly impressed by the income management solution that will ease the reconciliation of income process and can be easily configured by our own staff where additional reporting is required over and above that that comes as standard.

This will allow us to provide a true joint service, whereby a member of staff in any location can take a payment from a customer of either Council and with staff using the same software at both Councils they will be able to identify and share best practices and ways of working and work together on suggesting any product enhancements.

Financial Performance Manager Weymouth and Portland Borough Council, and West Dorset District Council

We have seen a reduction in card processing costs, with Access PaySuite Pay360 offering a blended rate, whereas formerly our charges comprised two separate elements, the transaction rate from the bank and a ‘per-click’ processing charge.

The same applies to the costs associated with payments at the Post Office and PayPoint, where once again, overall costs from Access PaySuite Pay360 have delivered a saving of over 7% as compared with our previous provider, with the added bonus that all payments are now handled through a single provider.

The managed service has proved extremely reliable, all backed up by excellent support from the Help Desk. Moreover, the team have demonstrated an impressive product roadmap, as outlined at their recent round of annual user groups, which were well-attended and proved an excellent forum and opportunity for networking with other councils.

With the on-going security of cardholder data in mind, we are now considering further options – CallSecure for call centre payments, P2PE (Point to Point Encryption) and installing Chip and PIN devices at outlying offices.

Chris Jarvis - Support & Technology Manager Mansfield District Council