Multi-channel payments solutions

We were particularly impressed by the income management solution that will ease the reconciliation of income process and can be easily configured by our own staff where additional reporting is required over and above that that comes as standard.

This will allow us to provide a true joint service, whereby a member of staff in any location can take a payment from a customer of either Council and with staff using the same software at both Councils they will be able to identify and share best practices and ways of working and work together on suggesting any product enhancements.

We have seen a reduction in card processing costs, with Access PaySuite Pay360 offering a blended rate, whereas formerly our charges comprised two separate elements, the transaction rate from the bank and a ‘per-click’ processing charge.

The same applies to the costs associated with payments at the Post Office and PayPoint, where once again, overall costs from Access PaySuite Pay360 have delivered a saving of over 7% as compared with our previous provider, with the added bonus that all payments are now handled through a single provider.

The managed service has proved extremely reliable, all backed up by excellent support from the Help Desk. Moreover, the team have demonstrated an impressive product roadmap, as outlined at their recent round of annual user groups, which were well-attended and proved an excellent forum and opportunity for networking with other councils.

With the on-going security of cardholder data in mind, we are now considering further options – CallSecure for call centre payments, P2PE (Point to Point Encryption) and installing Chip and PIN devices at outlying offices.