Phone Payments

Over the phone card payments

Accept secure and compliant card payments over the phone with our tailored phone payment solutions, designed to accommodate businesses of all sizes. Whether you require staff-assisted, semi-automated, or fully automated IVR solutions, we have the perfect option for your specific needs.

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We provide payment solutions to leading businesses and organisations

Scale your organisation

Whether you take the occasional payment over the phone or have a call centre taking hundreds of calls each day, our simple and intuitive browser-based solution can be used from a laptop or a bank of PCs in a call centre, so you can accept payments immediately no matter the size of your business.

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Reduce your compliance burden

Our solutions are secured to the highest PCI DSS Level 1 standards, removing the compliance burden and enabling you to take payments by phone that work for your business. Whether that’s via an automated IVR payment solution or via digital pay by link.

Our over the phone payments solutions

Staff assisted phone payments

Perfect for smaller businesses where staff are taking a few payments over the phone.

Speak to customers directly and enable them to make a secure payment straight away by card or bank using a digital payment link.

Highlights:

Accept card payments and digital payment methods over the phone
Speak directly to the customer
Reduce fees with digital payment options such as open banking

Semi-automated IVR

Designed for organisations looking to combine customer experience and payment efficiency through automation.

Our semi-automated IVR solutions mean you can speak to your customers directly, and then transfer them to a PCI compliant automated solution to make the payment.

Highlights:

Return caller to agent after payment
Bring customer experience and automation together
Reduce your payments PCI compliance burden

Fully automated IVR

Built for organisations looking for 100% self-serve card payments.

Give your teams essential time back by enabling the automated IVR system to take care of the entire customer payment.

Highlights:

Convenient, secure payments 24/7
Save time and free up internal resource
Reduce your compliance burden

Our over the phone payments solutions

Staff assisted phone payments

Perfect for smaller businesses where staff are taking a few payments over the phone.

Speak to customers directly and enable them to make a secure payment straight away by card or bank using a digital payment link.

Highlights:

Accept card payments and digital payment methods over the phone
Speak directly to the customer
Reduce fees with digital payment options such as open banking

Semi-automated IVR

Designed for organisations looking to combine customer experience and payment efficiency through automation.

Our semi-automated IVR solutions mean you can speak to your customers directly, and then transfer them to a PCI compliant automated solution to make the payment.

Highlights:

Return caller to agent after payment
Bring customer experience and automation together
Reduce your payments PCI compliance burden

Fully automated IVR

Built for organisations looking for 100% self-serve card payments.

Give your teams essential time back by enabling the automated IVR system to take care of the entire customer payment.

Highlights:

Convenient, secure payments 24/7
Save time and free up internal resource
Reduce your compliance burden

Easy, flexible over the phone card payments solutions

Virtual terminal

Our Virtual Terminal, known as Paye.net, is a browser-based solution that enables your staff to process debit or credit card payments, facilitate pay by link transactions, and accept open banking payments.

Features:

Easy to install
Prompt settlement
Setup recurring payments
Make full & partial refunds
Pay for multiple services
Comprehensive transaction reporting

Touch Tone

Provides a highly secure, convenient, fast and easy to use phone option for customers to make 24x7 self-service payments using their telephone keypad.

Features:

Easy to setup
Multi-lingual
Pay for multiple services
Reference validation and retrieval of balance information
Comprehensive transaction reporting
Pay off account balances in full or partial amount

CallSecure Suite

If your business accepts card payments over the telephone, ensuring the protection of customers' card data is crucial. Access PaySuite's CallSecure solution provides three options to enhance the security of customer data and streamline call center payments, all backed by the assurance of our Secure Bureau Service.

Each solution allows staff to discuss payment requirements with the caller and capture necessary details within the platform. The first level of CallSecure automates the collection and authorisation of sensitive card details, while the enhanced version maintains staff-caller contact throughout the payment process for a better customer experience. Additionally, a cost-effective option without telephony integration is available for smaller organisations, allowing them to offer the same premium secure service to their customers.

Features:

No expensive telephony integration required
Easy switch to automated service
Multi-lingual
Option to have an attended telephone payment with automated agent updates on payment
Full CRM integration available
SIP ready with no need for expensive hardware
Focus on delivering best customer experience

As a result of implementing CallSecure, we have met the challenge of PCI, reduced the costs associated with compliance and freed up significant amounts of staff time.

By allowing customers to enter their own card details, we have taken our contact centre staff, computers and network out of PCI scope and saved £20,000 each year on network scanning costs.

Prior to introduction, each payment through our call centre was taking up around two to three minutes of staff time, so with the service taking around 1,000 card payments a month, the saving in staff time is significant. Plus taking the payment process away from staff, leaves them free to move on to the next call, which allows us to handle more calls overall.

Karen Sharkey - Systems and Control Manager London Borough of Sutton

Save time and free up internal teams

Handing off phone payments via an automated IVR solution or using pay by link can help increase operational efficiencies, reducing call lengths and freeing up phone agents to handle multiple calls.

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Maximum flexibility for you and your customers

Our over the phone payment solutions offer high flexibility, catering for both both inbound calls from customers making payments and outbound calls made by staff to settle outstanding payments.

Give your organisation the stability and freedom it needs to drive higher levels of growth by seamlessly automating your payment processes

Delivering PCI DSS compliance

Initially, we knew very little about PCI, other than it was assumed that it was automatically adhered to by IT. Additionally, our merchant bank began its own phased programme of mandating compliance, which complemented the information triggered by the user group meetings.

Having become aware of what PCI was and the implications for non-compliance, it was quickly realised that not meeting PCI requirements was a substantial financial risk to the Council. Furthermore, not only would a breach be extremely costly to tax-payers’ funds, it would inflict terrible damage on the Council’s reputation. Our customers expect us to protect their data. Losing that confidence and trust was unthinkable.

Patrick Woodhead - Senior Technical Officer East Riding of Yorkshire Council (ERYC)

Real-time reporting

Your customer’s payment details are passed in real time to Access PaySuite’s system, giving you the ability to query and report on your transactions at any time. Our simple-to-use tools give you an accurate and instant view of your business’ performance.

Generate repeat orders

Our self-service telephone payment option uses touch-tone technology, which reduces call times, frees up staff and creates a 24/7 ‘virtual’ customer services advisor. This delivers an overall improvement to the customer experience and increases the likelihood of repeat payments.

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All major Credit and Debit Cards supported

Making a difference to you and your customers

No matter the size of your organisation, our wide range of automated, semi-automated and staff-assisted phone-based payment solutions has something to suit everyone.

Complete the form to find out more about our over the phone payment solutions

Direct Debit

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Simplify cross-border transactions with our SEPA Direct Debit solution. Automate recurring payments, enhance cash flow, and reduce admin overhead. Offer customers a convenient, reliable payment method across 36 SEPA countries for increased loyalty.

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Online Payments

Seamlessly integrate our online payments solution into your e-commerce platform. Offer your customers a secure and convenient way to make purchases, increasing conversion rates and customer loyalty.

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On-Demand Pay

Enable your customers to make payments on their own terms with our on-demand payments solution. Whether it's for services, subscriptions, or purchases, our platform ensures a smooth and instant payment experience.

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Multi-channel payments

Deliver a consistent payment experience across multiple channels with our omnichannel payments solution. Seamlessly integrate online, in-store, and mobile payments, providing your customers with flexibility and convenience.

Multi-channel Payments

Open Banking Payments

Embrace the future of banking with our open banking payments solution. Harness the power of APIs to securely connect with your customers' bank accounts, enabling fast and secure transactions.

Open Banking Payments

Face to Face Payments

Simplify in-person transactions with our face-to-face payments solution. Whether it's through a traditional point-of-sale system or a mobile device, our platform ensures secure and efficient payment processing.

Face to face Payments