Excellent customer service
Excellent customer service, with staff going the extra mile - very patient and take time to understand the problem and resolution. Although all the…
AI enhanced payment platform for housing associations
Every housing association has unique income management needs. Access PaySuite offers flexible solutions—from core payment processing to advanced income management. Our latest innovation, Income Management Evo, brings AI capabilities to help teams work smarter—automating routine reconciliation and making data instantly accessible through natural language queries. Whether you're looking to complement existing systems or explore new approaches, we're here to help you explore what's possible for your organization.
Trusted by 60+ housing associations to maximize payment collection and minimize arrears
Trusted by organisations across the UK
Excellent
Based on
319 reviews
Showing our favourite reviews
Based on
319 reviews
Access Early Pay - Problem we could not solve
We had an unusual situation where a new staff member could not activate their Early Pay despite many new invites. Zoltan Dukai was very helpful and …
Amazing Customer Experience Received
I would like to share the experience that i had working with Bianca Moodliar. Myself & my team are new to DDCMS and wanted help on a few things. Bian…
GREAT
I recently dealt with Lorand Szazi and Sophie Holland. There were some issues that were our errors and we received amazing support from these two. A…
Easy to deal with and very helpful/good
I dealt with Connor White. He was very helpful for a process I knew little about. Also he used common sense in the whole process and was very easy a…
Housing association payment software enhanced by AI
Payments for every tenant
Multiple payment options including online portals, automated telephone systems, staff-mediated telephone payments, and face-to-face interactions - all branded to your organisation.
Automated reconciliation
Our flagship income management system automatically reconciles income in your housing management and finance systems, saving significant staff time and reducing manual errors.
Data at your finger tips
Our AI enhanced software enables teams to ask anything about your income data in plain English. No SQL or technical knowledge needed for instant, accurate answers.
Get paid faster
Get paid faster with funds in 3 days for card payments or immediately with Open Banking. Real-time transaction reporting means you see payments within minutes.
Automate housing payments with PaySuite
Streamline rent collections and reduce costs.
Automate housing payments with PaySuite
Streamline rent collections and reduce costs.
Automate payment management with our AI income collection
Transform how your housing association manages income with AI-powered automation. Income Management Evo revolutionizes arrears management through intelligent exception handling and instant insights. Teams can query complex tenant data in plain English, streamline reconciliation in minutes not days, and maintain complete visibility—all while giving tenants the flexible payment options they need.
Access PaySuite is a proud supplier of Procurement for Housing
As a trusted PfH Electronic Payment Services framework supplier, we meet strict standards for security, innovation and value, giving you confidence in our independently vetted solution.
All your payment solutions in one place
Join housing associations already saving thousands
£200,000 reduction in rental arrears in just one year - that's what Karbon Homes achieved with Access PaySuite. Managing 34,000 properties across Northeast England and Yorkshire, they transformed their complex payment processes while boosting tenant satisfaction and operational efficiency.
Transform Housing Payments: Faster funds, minimal admin
Managing payments in social housing shouldn’t be slow, manual, or complicated. With Access PaySuite, you can move beyond outdated systems and deliver a seamless experience for both your team and your tenants.
|
Feature |
Access PaySuite |
Traditional providers |
|
Faster payments |
Immediate with Open Banking; 3 days for card payments |
8+ days to receive funds |
|
Real-time reporting |
Know about payments within minutes |
Next-day reporting |
|
Simpler for tenants |
Use familiar 5–8 digit tenancy references |
Complex 16–19 digit codes for online and telephone payments |
|
Automated reconciliation |
Automation saves significant staff time |
Manual processes with limited automation |
|
Electronic DD signup |
Tenants set up Direct Debits themselves |
Manual staff setup required |
|
No amendment charges |
No charges for Direct Debit changes |
Charges for every amendment |
|
Flexible arrears management |
Fully bespoke payment schedules |
Basic, inflexible alternatives |
|
Digital payment cards |
Instantly created and replaced digital cards |
Physical cards are costly, slow to replace, and go to landfill |
|
Smart mobile payments |
In-person referenced and miscellaneous payments via mobile device |
No comparable mobile solution |
|
Secure telephone payments |
4 secure methods, including Open Banking, that keep staff away from card data |
Limited options, often involve handling sensitive card information |
FAQs
What is Access PaySuite’s housing payment solution?
Access PaySuite provides an end-to-end payment platform tailored for housing associations and local authorities. It supports Direct Debit, open banking, online, phone, and in-person payments, offering full visibility and control over tenant transactions.
How does Access PaySuite help reduce rent arrears?
Access PaySuite uses predictive analytics and workflows to identify at-risk tenants, automate engagement, and create custom payment plans, significantly reducing arrears across housing portfolios.
How do tenants pay with Access PaySuite?
Our payment software enables tenants to pay through various methods including Direct Debit, online portals, mobile apps, automated telephone systems, and staff-mediated telephone payments. Tenants use their familiar tenancy reference number through your branded payment portal, making the process simple and accessible.
How does payment software help housing associations manage arrears?
Our comprehensive income management platform provides real-time visibility of all payments, automated reconciliation through S-Cloud, and flexible repayment scheduling. We offer tools specifically designed for arrears management, including bespoke payment plans that tenants can realistically maintain.
Is Access PaySuite suitable for UK housing associations?
Yes. Access PaySuite is built for the UK social housing sector, with full integration into existing housing management systems, compliance with sector regulations, and support for Government-backed frameworks like PfH.
What makes Access PaySuite different from other housing payment providers?
Unlike generic payment processors, Access PaySuite offers:
- Deep integration with housing platforms
-
Flexible, inclusive payment options
-
Real-time reporting and arrears insights
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Proven results in reducing arrears and boosting compliance
Improve your housing operations
with secure, automated payments.
Learn more about Access PaySuite
Posted 15 September 2025
Access PaySuite launches AI-powered Income Management Evo to transform public sector financial management
Posted 18 August 2025
Cutting admin, boosting retention: Inside a decade-long partnership
Posted 07 August 2025
How Blackpool Council saved £280K over 5 years with Access PaySuite and SmartMobile
Posted 03 July 2025
How to integrate payment processing software with your POS system
Posted 30 June 2025
Somerset Unitary Council unifies payments through Access PaySuite
Posted 26 June 2025
What is mobile payment processing and how does it work?
Posted 24 June 2025
How AI is reinventing income management for Local Authorities
Posted 24 June 2025
AI-enhanced rent collection: Protecting vulnerable tenants without sacrificing revenue
Posted 24 June 2025
Predicting Tenant Arrears in Real-Time with AI
Posted 23 June 2025
The complete CFO playbook for AI in payments