Both of these platforms offer powerful payment processing capabilities, but this blog is here to help you compare them so you can make an informed decision. We want to make sure you find the one that suits your business and meets all your needs. Let's dive in!
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Why choose Access PaySuite
Cost-effective pricing
Access PaySuite offers a fully automated service to ensure efficient payment management, prioritising automation to reduce the time and effort spent on payment processing.
This helps prevent fixed costs from increasing as your business grows.
"Despite bids from multiple suppliers, Access PaySuite emerged as the frontrunner, scoring the highest in terms of both quality and price.”
Unmatched levels of customer service and support
Access PaySuite takes pride in providing excellent customer service throughout the sales, onboarding, and live process. You can rely on their support, which is available via live chat, a ticket service, and phone support.
"With support from Access PaySuite, we successfully obtained our own SUN from our bank to collect Direct Debits. Transitioning to Access PaySuite’s Enterprise solution decreased the cost per transaction by over 40%, enhancing our margins on the collections."
Simple to get started
We firmly believe in the value of human connection and tailored approach to meeting specific needs. By speaking with our dedicated team, you can rest assured that your specific requirements will be understood and addressed in the most effective way possible. We are here to provide you with exceptional service and ensure that your experience with us is nothing short of outstanding.
“The speed at which we were able to get up and running was a real lifesaver for us.”
Access PaySuite merchants enjoy:
Access PaySuite collaborates with businesses, organisations, and sectors across a diverse range, including partnerships and sole traders. This sets us apart from GoCardless, as we have the flexibility to work with a wider variety of clients. Let's explore the benefits that all Access PaySuite customers can experience.
Better payment success rates
Access PaySuite boasts impressive Direct Debit success rates:
- 98% successful transactions on the first try
- 25-75% uplift when representing failed payments at the end or beginning of the month
- 99% overall success rate including average uplift from representations
While this performance is comparable to GoCardless, it is important to note that Access PaySuite provides this level of performance without charging extra fees, unlike GoCardless which charges an additional 20% per transaction for their Success+ feature.
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Feature
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Access PaySuite
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GoCardless
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First try success rate
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98%
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97%
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With representations
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99%*
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99%**
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*98.9% rounded
**99.1% rounded
Enhanced security and compliance
When it comes to payment security, Access PaySuite really stands out. We take security seriously and have implemented a range of robust measures to protect your sensitive financial information.
With features like end-to-end encryption, two-factor authentication, and secure transaction processing, Access PaySuite ensures that your data is thoroughly protected, setting us apart from GoCardless, who provide only a few security measures.
But that's not all. Access PaySuite also goes above and beyond to comply with industry regulations, being certified in line with PCI DSS since 2005 and having other accreditations like being Bacs approved and ISO 27001 accredited. With Access PaySuite, you can rest easy knowing that your valuable data is safeguarded against potential threats.
A wider choice of payment methods
Access PaySuite is all about giving you more options and flexibility. While GoCardless mostly focuses on Direct Debit payments, Access PaySuite goes above and beyond by offering a wider range of payment methods.
With Access PaySuite, you can accept online card payments, phone payments, face-to-face payments, bank transfers, real-time payments, and more. This versatility means you can cater to a larger customer base and easily adapt to changing customer preferences. So, if you need a payment solution that offers a diverse range of options, Access PaySuite is the way to go.
Robust reporting and analytics
Access PaySuite has got you covered when it comes to reporting and analytics, providing comprehensive tools that give you valuable insights into payment trends, customer behavior, and financial performance.
This information helps businesses optimise their payment processes, spot growth opportunities, and make smart strategic decisions. On the other hand, GoCardless falls short in terms of reporting and analytics. Their offering is limited in comparison. So, if you're looking to supercharge your payment efficiency and drive growth, Access PaySuite is the way to go. They've got the tools to help you stay on top of your game.
Implementing the Direct Debit solution was straightforward and because the PaySuite system is so easy to use, our team have hardly needed any ongoing support, which in turn meant the team has been able to focus on other priorities.
Comparing Access PaySuite and GoCardless’ Direct Debit capabilities:
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Access PaySuite |
GoCardless |
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Upfront risk reviews: |
At Access PaySuite, our approach is focused on conducting comprehensive risk reviews before clients sign up. Once you are onboarded, we are committed to maintaining uninterrupted processing of your transactions. This differentiates us from GoCardless, as they may accept anyone initially but then terminate their services after conducting due diligence. |
GoCardless follows a practice of initially accepting anyone but may terminate their services after conducting due diligence. |
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Xero Integration: |
Effortlessly send mandate links directly from the platform and even embed them within your invoices. If you're switching from another Bureau, you might need to link any existing instructions, but once that's done, the whole process becomes fully automated.
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A native integration feature where GoCardless actions are automatically identified from Xero and processed. In most cases, there is no need to access the GC dashboard, except for manual retries of failed payments. |
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Direct Debit Notifications: |
There is no need for manual notification sending. Depending on your preference, advance notice emails or letters can be automatically sent without any additional effort on your part. This automation ensures that your recipients receive timely and accurate notifications, saving you time and streamlining the notification process. |
GoCardless automatically collects payment on the scheduled date. |
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File-based System: |
You have the flexibility to import files for ad hoc payments if desired. However, we also provide a fully automated process that offers additional features such as rolling contracts, fixed amounts, and our Hosted Payment pages and API. This comprehensive solution allows you to choose the payment method that best suits your needs. |
Submissions are handled by picking up the customer info and invoice value directly from Xero - reconciling back into that system without any manual intervention from you. |
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Payment Visibility: |
Our online portal offers a robust and comprehensive reporting facility. It provides detailed reports on paid, unpaid, indemnity claims, and amendments, ensuring you have full visibility into your payment data. Additionally, you have the flexibility to create and export your own custom reports, tailoring the information to your specific needs. With all reports directly linked to the payer, you can maintain complete transparency throughout the process. This reporting feature empowers you with the necessary insights to make informed decisions and effectively manage your payments. |
Users will be informed about payment failures, including the customer to whom the failed payment belongs. |
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Payment Pages: |
Hosted payment pages offered by our platform can be fully customised and branded to align with your unique brand identity. This allows you to create a seamless and consistent payment experience for your customers. Additionally, for further customisation, we provide the option to build your own online sign-up pages using our flexible API. This empowers you to design and tailor the sign-up process according to your specific requirements, ensuring a personalized and user-friendly experience for your customers. |
Custom branded payment pages that provide the opportunity to be featured on price comparison sites are offered.
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High Value Transactions: |
Our standard cap for payments is £5,000 per payer per month. However, please note that this limit can be adjusted based on your specific requirements. If you are interested in our Facilities Managed service, we will carefully assess any limits exceeding £5,000 per payer per month on an individual basis. Furthermore, if you have your own SUN (Service User Number), there is no limit to the collection values you can have. |
There is a maximum limit of £1 million that can be processed in a single Direct Debit transaction. |
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Direct Debit instructions |
Access PaySuite offers the flexibility of providing paper instructions, which can be a significant advantage for charities and companies that work with the older generation.
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GoCardless is exclusively paperless, which may not cater to the preferences of certain organisations.
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FM/ Own SUN capabilties |
Access PaySuite provides both Facilities Management (FM) and their own SUN (Service User Number), giving clients the flexibility to choose the option that best suits their needs. |
GoCardless only offers Facilities Management (FM) services. |
It's important to note that the ultimate choice between these two platforms depends on the specific needs and preferences of each individual business. However, Access PaySuite's comprehensive features and benefits make it a compelling option for those seeking a seamless and tailored payment solution.